FortunePlay Terms and Conditions

Welcome to FortunePlay. These Terms and Conditions govern your access to and use of our website, casino, live casino, sportsbook, e-sports and prediction markets. By creating an account, you agree to be bound by these terms in full. If you do not agree with any part of these terms, you must not use our services. Fortune Play is operated by Novatrix SRL, registered in Costa Rica, and licensed by the Anjouan Gaming Commission (Autonomous Island of Anjouan, Union of Comoros) under license No. ALSI-202508056-FI2.

About FortunePlay

At Fortune Play, we provide an international online gambling platform offering slots, live casino games, sportsbook, e-sports and prediction markets. Our FortunePlay platform features games from over one hundred providers, including KA Gaming, Playtech, Pragmatic Play, Games Global and many others, totaling more than 15,600 titles. We at Fortune Play are proud to serve players across Canada, New Zealand, Norway, South Africa, Germany, Italy, Finland and Arab countries, with localized versions in English, German, Finnish, Norwegian, Italian, French-CA and Arabic.

Eligibility and Restricted Territories

You must be at least 18 years old, or the legal age of majority in your jurisdiction, to register with us. We do not accept players from a number of restricted countries, including the United States, United Kingdom, Australia, Germany, France, Spain, Russia, and several others listed in our full country restriction policy. It is your responsibility to verify that online gambling is legal in your jurisdiction before registering an account with FortunePlay.

Account Registration

When you register with us, you must provide accurate, current and complete information. Our FortunePlay login credentials are personal and must not be shared with any third party. You may only hold one account with us; duplicate accounts will result in suspension and forfeiture of funds. We reserve the right to request identity verification at any stage, including before processing any withdrawal request.

• We require accurate personal details at the time of Fortune Play signup
• You must keep your login information confidential and secure
• We may suspend accounts suspected of fraud, collusion or multiple registrations
• We do not permit the use of VPN or proxy services; overlapping IP addresses between accounts may lead to confiscation of funds and account suspension

Deposits and Withdrawals

Our minimum deposit requirement is 20 EUR or the equivalent in your selected currency, using methods such as Visa, Mastercard, Maestro, bank transfer, Skrill, Neteller, Interac, and various cryptocurrencies including Bitcoin, Ethereum, Litecoin and USDT. All deposit methods offered by FortunePlay Casino are free of charge and credited instantly. We do not accept third-party payments under any circumstances.

Withdrawal requests are processed through the same reliable channels. Our weekly withdrawal limits range up to 5,000 EUR, with monthly limits up to 20,000 EUR, though exceptions may be made for our most active players. Fortune play withdrawal times vary by method: cards take 1-3 days, bank transfers 5-7 days, while e-wallets and crypto withdrawals are typically processed instantly once approved.

Identity Verification (KYC)

Before releasing any payout, we may require you to complete identity verification. We may ask for a passport, identification card, proof of residence, proof of source of funds, payment proofs or utility bills. Documents not in Latin or Cyrillic script require video verification. If you fail to complete KYC within 40 days of our request, your winnings may be forfeited. If we cannot reach you by e-mail or phone within two weeks of a withdrawal request, we will lock your account for incomplete verification.

Bonuses and Promotions

At FortunePlay, we offer a generous Casino Welcome Package of up to 5,000 EUR/USD plus 300 free spins across your first four deposits, subject to a 40x wagering requirement and a maximum bet of 5 EUR while wagering. Our Fortune Play bonus codes, such as FORTUNE2, FORTUNE3 and FORTUNE4, unlock additional deposit matches and free spins on selected BGaming titles. We also provide a Sportsbook Welcome Package with free bets and a Hunting Bonus for new sports bettors.

Other Fortune Play bonus codes include TUE and SUN for our Turbo Reload promotions, ALLSPORTS for our Sports Weekly Reload, and GOAL30 for our Football Weekend Reload covering top European leagues. We reserve the right to modify, cancel or withdraw any promotional offer at our sole discretion. Only one bonus may be active at a time, and deposit bonuses cannot be stacked. Wagering contributions vary by game type: slots contribute 100%, while table games and other categories contribute only 5%. Jackpot slots are excluded from all bonus wagering.

• Bonuses expire if not used within the specified validity period
• We cancel a bonus automatically when your balance falls to 0.05 EUR or less
• No-deposit bonuses and free spins carry a maximum withdrawal cap of 50 EUR
• Bonuses of 300% or higher carry a maximum withdrawal cap of ten times the deposit

VIP and Loyalty Program

Our Loyalty Kingdom rewards regular play with progress-based benefits, while our Bonus Store allows you to redeem loyalty points for bonuses and free spins. We at Fortune Play also operate an invitation-only VIP Club, where candidates are selected by our VIP managers based on loyalty, activity and overall contribution. VIP members enjoy a personal account manager, enhanced cashback, faster cashouts and exclusive tournaments.

Responsible Gaming and Account Restrictions

We are committed to promoting responsible gambling and provide tools for self-exclusion and deposit limits upon request. If your account remains dormant for 12 consecutive months without login activity, we will apply a monthly administrative fee of at least 25 EUR while the balance remains positive. We may restrict, suspend or close any account found to be in breach of these terms, including cases of bonus abuse, collusion or fraudulent activity.

Limitation of Liability

We provide our platform on an "as is" basis and do not guarantee uninterrupted or error-free service. To the fullest extent permitted by law, FortunePlay and its owner, Novatrix SRL, shall not be liable for any indirect, incidental or consequential damages arising from your use of our services. Nothing in these terms limits liability that cannot be excluded under applicable law.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, regulatory requirements or business practices. Continued use of our platform after any changes constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

Contact Us

If you have any questions regarding these terms, our support team is available 24/7 via live chat, e-mail at support@fortuneplay.com, or through our contact form. VIP members may reach our dedicated team at vip@fortuneplay.com or via WhatsApp.