FortunePlay Privacy Policy

At FortunePlay, we take your privacy seriously and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit fortuneplay.com, register an account, or use our casino, live casino, sportsbook, e-sports and prediction markets services. By creating an account with FortunePlay Online Casino, you agree to the practices described below.

Who We Are

Our platform is owned and operated by Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958, with its registered address in Cartago, Costa Rica. We operate under a license issued by the Anjouan Gaming Commission (Autonomous Island of Anjouan, Union of Comoros), license No. ALSI-202508056-FI2. We at FortunePlay act as the data controller responsible for the personal information we collect through our website and services.

Information We Collect

When you use Fortune Play, we collect several categories of information necessary to provide our services, verify your identity, and comply with our legal obligations. Our Fortune Play platform gathers data at registration, during deposits and withdrawals, and throughout your gaming activity.

• We collect registration details such as your name, date of birth, email address, phone number and country of residence.
• We record payment information, including deposit and withdrawal methods, transaction amounts and wallet or card details where applicable.
• We gather KYC documentation, including passports, identification cards, proof of residence, proof of source of funds, payment proofs and utility bills when required for verification.
• We track your gaming activity, including bets placed, game history, bonus usage and session duration, to improve our services and detect suspicious behavior.
• We collect technical data such as your IP address, device type, browser type and login timestamps, partly to enforce our no-VPN policy.
• We store your communications with our support team, including live chat transcripts and emails sent to support@fortuneplay.com or vip@fortuneplay.com.

How We Use Your Information

Here at FortunePlay, we use the information we collect for legitimate operational, legal and security purposes. Our use of your data is limited to what is necessary to run FortunePlay Online Casino safely and lawfully.

• We use your data to verify your identity and age, and to comply with anti-money laundering and KYC regulations.
• We process your payment details to complete deposits and withdrawals through the methods you select.
• We analyze your gaming activity to personalize bonuses, tournaments, and Loyalty Kingdom rewards.
• We monitor account activity and IP addresses to prevent fraud, multiple accounts, and VPN usage, which we do not permit.
• We send you service-related communications, promotional offers, and updates about our Welcome Bonus, reload promotions, and other offers, where you have not opted out.
• We use aggregated data to improve our game selection, website performance and customer support quality.

Legal Basis for Processing

We process your personal data based on your consent, the necessity of performing our contract with you, our legitimate business interests, and our obligation to comply with gaming, anti-fraud and financial regulations applicable to FortunePlay. Where required, we will ask for your explicit consent before processing certain categories of data.

Sharing of Your Information

We do not sell your personal information to third parties. However, our FortunePlay platform may share your data with the following parties when necessary to operate our services:

• We share data with payment processors to complete transactions through Visa, Mastercard, Skrill, Neteller, crypto wallets and other supported methods.
• We share information with identity verification providers to complete KYC checks.
• We disclose data to regulatory authorities, including the Anjouan Gaming Commission, when legally required.
• We may share data with fraud prevention and security services to detect overlapping accounts or suspicious activity.
• We work with game providers such as Pragmatic Play, Evolution-powered live studios and other software partners, who may receive limited gameplay data necessary to deliver their games.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, tax and regulatory obligations. If your account becomes dormant after 12 consecutive months without login, we will continue to hold your data while your account remains subject to the administrative fee described in our Terms and Conditions. Once retention is no longer required, we securely delete or anonymize your information.

KYC and Verification

Before processing any payout, we may require identity verification. We ask for documents such as passports, identification cards, proof of residence, proof of source of funds, payment proofs and utility bills. If your documents are not in Latin or Cyrillic script, we may require video verification with the documents shown on camera. We remind you that winnings may be forfeited if KYC is not completed within 40 days of our request, and your account may be locked if we cannot reach you by email or phone within two weeks of a withdrawal request.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, and analyze traffic. For full details on the specific cookies we use and how you can manage them, please refer to our separate Cookie Policy. By continuing to use FortunePlay Online Casino, you consent to our use of cookies as described there.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We aim to respect these rights wherever legally applicable.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct any inaccurate or incomplete information.
• You can request deletion of your data, subject to our legal retention obligations.
• You may object to or restrict certain types of processing, including marketing communications.
• You can withdraw consent at any time where processing is based on consent.
• You may request a copy of your data in a portable format, where applicable.

To exercise any of these rights, please contact us using the details below, and our team will respond within a reasonable timeframe.

Data Security

We implement technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. Our FortunePlay systems use encryption, secure servers and access controls to safeguard your data. While we take reasonable precautions, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Because we serve players across multiple regions, including Canada, New Zealand, Norway, South Africa, Germany, Italy, Finland and Arab countries, your data may be transferred to and processed in countries outside your country of residence. We ensure that appropriate safeguards are in place whenever such transfers occur.

Restricted Jurisdictions

We do not knowingly collect data from residents of restricted countries listed in our Terms and Conditions, including but not limited to the United States, United Kingdom, Australia, and several EU member states. If we discover that an account has been opened from a restricted jurisdiction, we reserve the right to close the account and process any related data in accordance with applicable law.

Children's Privacy

Our services are intended only for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of FortunePlay after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our support team at support@fortuneplay.com, or reach our VIP team at vip@fortuneplay.com. Our live chat is also available 24/7 for immediate assistance regarding your privacy and data protection concerns.